Refund & Cancellation Policy

Effective Date: 14/01/2025

At Canarian Vibe, we strive to provide the best experience for our customers. We understand that plans can change, so we have outlined our Refund and Cancellation Policy to ensure transparency and fairness. Please read the following carefully to understand your rights and obligations.


1. Scope of the Policy

This policy applies to:

  • Ready-to-Go Itineraries

  • Create Your Escape Activities


2. Refund Policy

2.1 Ready-to-Go Itineraries

Due to the digital nature of these products:

  • Refunds are not available once access to the itinerary has been granted.

  • If you experience technical difficulties accessing your itinerary, please contact us at [Insert Contact Email], and we will assist you promptly.

2.2 Create Your Escape Activities

Refunds are available based on the following conditions:

  • Cancellations made 7 or more days in advance: Full refund.

  • Cancellations made 3-6 days in advance: 50% refund.

  • Cancellations made less than 3 days in advance: No refund.


3. Rescheduling Policy

We understand that unexpected events can arise. If you need to reschedule:

  • You must contact us at least 3 days before your activity date to request a rescheduling.

  • Rescheduling is subject to availability, and we will do our best to accommodate your new schedule.

  • No rescheduling requests will be accepted less than 3 days before the activity.


4. Refund Processing

  • Refunds will be processed within 5 business days of receiving your cancellation request.

  • The refund will be issued to the original payment method used during the purchase.

  • Any transaction fees incurred during payment will not be refunded.


5. Force Majeure

  • If we must cancel an activity due to unforeseen circumstances beyond our control (e.g., severe weather, natural disasters, government restrictions), you will be offered:

    • A full refund, or

    • The option to reschedule at a later date.


6. Contact Information

For cancellations, refund requests, or rescheduling inquiries, please contact us:

  • Via WhatsApp: +34 611 861 027

  • Email: canarianvibe@gmail.com

  • Subject line for emails: "Refund & Cancellation Inquiry - Canarian Vibe"


7. Policy Updates

We reserve the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

Thank you for choosing Canarian Vibe. We appreciate your understanding and cooperation.

Canarian Vibe Team